Overview
Vivien Per Te operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.
Personal information we collect or process
“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot identify you. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process:
- Contact details — name, residential, billing and shipping address, phone number and email address.
- Financial information — transaction records, payment confirmation and other payment details. We do not store your full credit or debit card numbers; payment processing is handled by the payment provider shown at checkout. PayPal
- Account information — username, password, security questions, preferences and settings.
- Transaction information — items you view, put in your cart, purchase, return, exchange or cancel, and your order history.
- Communications with us — information you submit when contacting customer support.
- Device information — details about your device, browser, network connection, public IP address and other unique device identifiers.
- Usage information — how and when you browse and navigate our website.
Where we get personal information
- Directly from you — when you create an account, use the Services, communicate with us, or actively provide information.
- Automatically through the Services — from your device when you visit our website, through cookies and similar technologies.
- From service providers — third-party vendors that deliver services on our behalf and process information under our instructions.
- From business partners and other authorised third parties.
Cookies and similar technologies
We use cookies and similar technologies to collect usage data. Cookies are small text files stored on your device.
- Essential cookies — required for basic website functions such as keeping your shopping cart and login status. These cannot be disabled.
- Non-essential cookies — used for analytics, personalised recommendations and targeted advertising. We currently use only essential cookies (for the shopping cart and account login) and do not use analytics or advertising tracking tools, so no cookie consent banner is required.
You may adjust your browser settings to reject cookies, although this may affect some website functions.
How we use your personal information
Provide, tailor and improve the Services. To fulfil our contract with you, process payments, ship orders, process returns and exchanges, maintain your account, remember preferences, enable product reviews, and deliver a personalised shopping experience such as product recommendations. We also use data to test, optimise and improve our website and services.
Marketing and advertising. To send promotional emails and to display relevant advertisements on our website or third-party platforms based on your browsing and shopping activity.
Security and fraud prevention. To authenticate accounts, maintain a secure checkout, detect and investigate fraudulent or malicious activity, and protect our website and users. If you register an account you are responsible for safeguarding your login credentials; never share your username and password.
Communicating with you. To reply to customer support requests, provide order updates and maintain communication related to your orders.
Legal compliance. To comply with applicable laws, respond to official legal requests, resolve disputes and investigate potential violations of our Terms of Service.
How we disclose personal information
We may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy:
- With our vendors and service providers who perform services on our behalf — for example website hosting, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping. Our main service providers are Hostinger (website hosting, United States), PayPal (payment processing), Zoho (order notification email) and our shipping carriers.
- With marketing partners to deliver targeted advertising. Our partners process your information subject to their own privacy notices. Depending on where you live, you may have the right to opt out of targeted cross-site advertising via our Your Privacy Choices page.
- When you explicitly request or consent to sharing information with third parties (for example shipping carriers or social media login widgets).
- In connection with business restructuring, merger or insolvency proceedings, to comply with legal obligations, to enforce our terms, and to protect our legal rights and those of other users.
Third-party websites and links
The Services may contain links to third-party websites and platforms. We do not control these external sites and are not responsible for their privacy policies, security or content. We recommend reviewing their privacy notices before submitting personal information. Information shared on public social platforms may be visible to other users without limitation. Including an external link does not mean we endorse it.
Children’s data
The Services are intended for adult customers. We do not knowingly collect personal information from minors under the age of majority in your region. If you are a parent or guardian and believe a child has submitted personal data to us, please contact us to request deletion. We do not knowingly sell or share the personal information of individuals under 16 years old.
Security and retention
No online transmission or storage system is completely secure; we cannot guarantee absolute security. Please avoid sending highly sensitive confidential information through unencrypted channels.
We retain personal information only as long as necessary: to maintain your account, fulfil orders, comply with legal tax and record-keeping obligations, resolve disputes and enforce our policies. When data is no longer required, we securely delete or anonymise it.
Your rights and choices
Depending on where you live, you may have some or all of the following rights. These rights are not absolute, and we may decline requests where the law permits.
- Right to access — request a copy of the personal data we hold about you.
- Right to deletion — ask us to erase your personal information.
- Right to rectification — ask us to correct inaccurate personal information.
- Right to data portability — receive your data in a machine-readable format, or request transfer to another controller in certain conditions.
- Right to opt out of sale or sharing for targeted advertising — if you live in a region covered by the CCPA and similar legislation, you may opt out of cross-context targeted advertising. We honour the Global Privacy Control (GPC) signal sent by your browser. We do not recognise other “Do Not Track” signals.
Marketing emails. You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails. After unsubscribing we may still send transactional emails about your orders and account.
If you live in the UK or the European Economic Area, you additionally have the right to object to or restrict certain processing, and to withdraw consent where processing relies on consent (withdrawal does not affect processing already completed lawfully).
You can exercise your rights through our Your Privacy Choices page or by contacting us directly. We will verify your identity before processing a request, and you may appoint an authorised agent with sufficient written proof of authorisation. We respond to valid requests within the statutory timeline and will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we process your personal information, please contact us first. You also have the right to lodge a complaint with your local data protection supervisory authority.
International data transfers
Your personal information may be transferred to, stored and processed outside your country of residence. When transferring data out of the EEA or the United Kingdom we rely on approved transfer mechanisms such as the European Commission Standard Contractual Clauses (SCCs), unless the receiving country is recognised as providing adequate data protection.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or new legal requirements. We publish the revised version on this website and update the “Last updated” date, and we will give notice of material changes as required by law.
Contact
For questions about this Privacy Policy or to exercise your privacy rights, contact us:
- Email: vivien@vivienperte.com
- Phone: +86 137 9608 0711
- Postal address: Harbin, Heilongjiang Province, 150009, P.R. China
For the purposes of applicable data protection laws, Vivien Per Te is the data controller of your personal information.