Privacy policy

Last updated: 2026 August 16

Vivien Per Te operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Vivien Per Te is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, residential address, billing address, shipping address, phone number, and email address.
Financial information including payment card details, transaction records, payment confirmation and other payment details. Important: We do not store your full credit or debit card numbers. All payment processing is securely handled by Shopify and authorized payment processors.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your historical orders.
Communications with us including information you submit when sending customer support inquiries.
Device information including details about your device, browser, network connection, public IP address, and other unique device identifiers.
Usage information including data regarding your interaction with the Services, including how and when you browse and navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you: when you create an account, visit or use the Services, communicate with us, or actively provide personal information.
Automatically through the Services: from your device when you visit our website, through cookies and similar tracking technologies.
From our service providers: when we engage third-party vendors to deliver services on our behalf, and they collect or process your personal information under our instructions.
From our business partners and other authorized third parties.

Cookies & Similar Technologies

We use cookies, pixel tags, web beacons and other similar tracking technologies to collect usage data. Cookies are small text files stored on your device.

Essential cookies: Required for basic website functions, such as maintaining your shopping cart and account login status; these cannot be disabled.
Non-essential cookies: Used for analytics, personalized product recommendations and targeted advertising. You can manage or withdraw your consent for non-essential tracking via our cookie banner.

You may adjust your browser settings to reject cookies, though this may impact some website functions.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services.

We use your personal information to fulfil our contract with you, process payments, ship your orders, process returns and exchanges, maintain your account, remember your preferences, enable product reviews, and deliver personalized shopping experience such as product recommendations. We also use data to test, optimize and improve our website and services.
Marketing and Advertising.

We use your personal information for marketing and promotional purposes, such as sending promotional emails, and displaying relevant advertisements on our website or third-party platforms based on your browsing and shopping activity.
Security and Fraud Prevention.

We use your personal information to authenticate accounts, maintain secure checkout, detect and investigate fraudulent, unsafe or malicious activity, and protect our website and users. If you register an account, you are responsible for safeguarding your account login credentials. We recommend you never share your username and password with third parties.
Communicating with You.

We use your personal information to reply to customer support requests, provide order updates, and maintain ongoing communication related to your orders.
Legal Compliance.

We use your personal information to comply with applicable laws, respond to official legal requests, resolve disputes, and investigate potential violations of our Terms of Service.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

With Shopify, vendors and service providers who perform services on our behalf (e.g. IT hosting, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping).
With marketing partners to deliver targeted advertising services. For example, we work with Shopify to enable personalized advertising on third-party platforms based on your website activity. Our partners will process your information subject to their own privacy notices. Depending on your residence, you have the right to opt out of targeted cross-site advertising. You can exercise your opt-out rights via the Your Privacy Choices page.
When you explicitly request or consent to us sharing information to third parties (e.g. shipping carriers, social media login widgets).
In connection with business restructuring, merger, insolvency proceedings, to comply with legal obligations, enforce our terms, and protect our legal rights and the rights of other users.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information related to your website access to operate and improve the platform. Information you submit on our store will be shared with Shopify and selected third-party service providers, which may operate in jurisdictions outside your country of residence.

We use Shopify’s enhanced platform features to support store operation and advertising. In these scenarios, Shopify acts as an independent data processor. To learn more about Shopify’s data practices and your rights, please review the Shopify Consumer Privacy Policy. You may submit privacy requests via the Shopify Privacy Portal where applicable.

Third Party Websites and Links

The Services may contain links to third-party websites and platforms. We do not control these external sites and are not responsible for their privacy policies, security or content. We recommend you review their privacy notices before submitting personal information. Information shared on public social platforms may be visible to other users without limitation. Inclusion of external links does not constitute our endorsement.

Children's Data

The Services are intended for adult customers. We do not knowingly collect personal information from minors under the age of majority in your region. If you are a parent or guardian and believe a child has submitted personal data to us, please contact us to request deletion. As of the Effective Date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years old.

Security and Retention of Your Information

No online data transmission or storage system is completely secure. We cannot guarantee absolute security of your data. Avoid sending highly sensitive confidential information via unencrypted communication channels.

We retain your personal information only as long as necessary: to maintain your account, fulfil orders, comply with legal tax and record-keeping obligations, resolve disputes and enforce our policies. Once data is no longer required, we will securely delete or anonymize your information.

Your Rights and Choices

Depending on your country of residence, you may hold some or all of the following rights. These rights are not absolute, and we may decline requests where permitted by applicable law.

Right to Access: Request a copy of personal data we hold about you.
Right to Deletion: Request us to erase your personal information.
Right to Rectification: Request correction of inaccurate personal information.
Right to Data Portability: Receive a copy of your data in machine-readable format, or request transfer to another controller under certain conditions.
Right to Opt out of sale or sharing for targeted advertising: If you reside in regions covered by CCPA and similar legislation, you may opt out of cross-context targeted advertising. We respect the Global Privacy Control (GPC) signal sent by your browser for opt-out requests. We do not recognize other "Do Not Track" signals.

Manage Marketing Emails

You may unsubscribe from promotional marketing emails at any time using the unsubscribe link included in our emails. After unsubscribing, we may still send transactional emails related to your orders and account.

If you reside in the UK or European Economic Area (EEA), you additionally have:

Right to object to, or restrict, certain processing activities.
Right to withdraw consent where processing relies on your consent. Withdrawal does not affect lawfully completed processing prior to withdrawal.

You may exercise your privacy rights through the Your Privacy Choices page or contact us directly. We will verify your identity before processing requests to protect your security. You may appoint an authorized agent to submit requests on your behalf with sufficient written proof of authorization. We respond to valid requests within the statutory required timeline.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns regarding our processing of your personal information, please contact us first. You also have the right to lodge a formal complaint with your local data protection supervisory authority.

International Data Transfers

Your personal information may be transferred to, stored and processed outside your country of residence.

When transferring data out of the EEA or United Kingdom, we rely on approved transfer mechanisms such as the European Commission Standard Contractual Clauses (SCCs), unless the receiving country is recognized as providing adequate data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect updated business practices or new regulatory requirements. We will publish the revised version on this website and update the "Last updated" date. We will provide notice of material changes as required by applicable law.