Refund policy
Refund and Return Policy
Returns
We accept returns within 15 calendar days from the date you receive your order.
To be eligible for a return:
Items must be unused, undamaged, and returned in original packaging.
All tags and accessories must be intact.
Custom engraved items are non-returnable unless there is a manufacturing defect.
You are responsible for return shipping costs unless the item arrived damaged, incorrect, or defective. We do not cover duties, taxes or shipping fees for returned orders.
Refunds
Once we receive and inspect your returned goods, we will notify you of the approval status.
Approved refunds will be processed to your original payment method within 5–10 business days.
Please allow extra time for banks to complete the transaction.
Damaged or Incorrect Items
If you receive broken, defective or wrong merchandise:
Contact us within 7 days after delivery with clear photos of the package and items.
We will arrange a replacement or full refund at our discretion.
Order Cancellation
Orders can be cancelled free of charge within 15 minutes after payment.
Once the order has been shipped, cancellation is no longer available. You may submit a return request after receiving the parcel.
Exclusions
Sale items are eligible for return only if defective.
Lost packages marked as delivered by the carrier cannot be automatically refunded; we will assist you to file a carrier investigation.